KPI and service standards control

improving the efficiency of business processes in service departments, staff motivation

KPI and service standards control

improving the efficiency of business processes in service departments, staff motivation
Imredi Digital-platform
Imredi Digital-platform
Task
management
Digital - platform
Staff
motivation
Audit of
stores
Personal KPI
control
Ready to use business processes based on the Imredi platform adapted to the specifics of business and retail chain standards
Remote control of
the chain
Team
management
Content Oriented Web
Make great presentations, longreads, and landing pages, as well as photo stories, blogs, lookbooks, and all other kinds of content oriented projects.
Контроль требований безопасности, плана продаж, стандартов мерчандайзинга, маркетинговых активностей
SMART-задачи, контроль сроков исполнения, приоритетов, отслеживание результатов
Контроль отклонений, перемещений сотрудников, работа с точками и объектами
Корпоративные и индивидуальные показатели, KPI сотрудников, мотивация

Transparently broadcast current results, online prioritize indicators for staff

Automatically calculate scores and metrics based on staff performance

Reduce problem response times and speed up resolution

5. Increase operational efficiency

Контроль отклонений, перемещений сотрудников, работа с точками и объектами

Track the actual performance of subordinates at all levels of the reporting hierarchy

Identify the dynamics and control the performance discipline, monitor the elimination of problems that reduce sales

Control development progress and achievement of corporate and team goals

1. Form staff ratings based on performance

Remind the responsible employees about the event in time

Track the progress of event based tasks and manage the deadlines for their elimination depending on the category and priority of the task

Integrate with Helpdesk / CRM / ITSM systems to connect related departments

2. Automate work with a digital assistant

Digitize the results of work on tasks, properly structure work with departments

Identify and fix system problems through summary analytics by tasks, problems, general flaws, etc.

Plan staff time and priorities for key tasks

3. Manage tasks and customer service quality

Visual recording of disturbances, event handling, adding text and graphic comments

Automatic registration and processing of applications based on the results of auditor checks

Reducing the reaction time to problems and increasing the speed of their elimination, increasing the NPS index from the side of customer service

4. Digitize all work results

Track the actual performance of subordinates at all levels of the reporting hierarchy

1. Form staff ratings based on performance

Контроль требований безопасности, плана продаж, стандартов мерчандайзинга, маркетинговых активностей

Identify the dynamics and control the performance discipline, monitor the elimination of problems that reduce sales

Control development progress and achievement of corporate and team goals

KPI and service standards control

Automated KPI tracking system for HR Management

Always online
sees personal result and knows what to do
right now

Timely
sees weaknesses, own KPI and the result of the team

Automatically
monitors deadlines and priorities

ERP, HR, CRM,
Service Desk

DWH, BI, ITSM

Data on hierarchy, tasks, requests, team and personal goals

Automatic generation of alerts for tasks and KPI

Monitoring and analyzing the efficiency of the team's work, processing requests and tasks

Imredi Platform

Результаты

Transparent control of the chain of sales and customer service offices for compliance with specified standards, requirements, safety regulations
Monitoring the implementation of the Bank's standards
Teamwork on tasks within the department, the ability to quickly respond and eliminate identified problems
Online control of the elimination of remarks

Automated KPI system for staff management, reasonable management decisions taking into account online indicators and complex analytics
Improving the efficiency of staff
Imredi implementation effect
+15%
Quality
of service
+12%
Operational efficiency
+30%
Staff
motivation
+25%
Management transparency
Reducing
losses​
-09%
+17%
Reaction
rate
Improve the efficiency of business processes
Please send a request and requisites to contact you.