Imredi Digital-platform
Imredi Digital-platform
Task
management
management
Digital - platform
Staff
motivation
motivation
Audit of
stores
stores
Personal KPI
control
control
Ready to use business processes based on the Imredi platform adapted to the specifics of business and retail chain standards
Remote control of
the chain
the chain
Team
management
management
Content Oriented Web
Make great presentations, longreads, and landing pages, as well as photo stories, blogs, lookbooks, and all other kinds of content oriented projects.
Transparently broadcast current results, online prioritize indicators for staff
Automatically calculate scores and metrics based on staff performance
Reduce problem response times and speed up resolution
5. Increase operational efficiency
Track the actual performance of subordinates at all levels of the reporting hierarchy
Identify the dynamics and control the performance discipline, monitor the elimination of problems that reduce sales
Control development progress and achievement of corporate and team goals
1. Form staff ratings based on performance
Remind the responsible employees about the event in time
Track the progress of event based tasks and manage the deadlines for their elimination depending on the category and priority of the task
Integrate with Helpdesk / CRM / ITSM systems to connect related departments
2. Automate work with a digital assistant
Digitize the results of work on tasks, properly structure work with departments
Identify and fix system problems through summary analytics by tasks, problems, general flaws, etc.
Plan staff time and priorities for key tasks
3. Manage tasks and customer service quality
Visual recording of disturbances, event handling, adding text and graphic comments
Automatic registration and processing of applications based on the results of auditor checks
Reducing the reaction time to problems and increasing the speed of their elimination, increasing the NPS index from the side of customer service
4. Digitize all work results
Track the actual performance of subordinates at all levels of the reporting hierarchy
1. Form staff ratings based on performance
Identify the dynamics and control the performance discipline, monitor the elimination of problems that reduce sales
Control development progress and achievement of corporate and team goals
KPI and service standards control
Automated KPI tracking system for HR Management
Always online
sees personal result and knows what to do
right now
Timely
sees weaknesses, own KPI and the result of the team
Automatically
monitors deadlines and priorities
ERP, HR, CRM,
Service Desk
DWH, BI, ITSM
Data on hierarchy, tasks, requests, team and personal goals
Automatic generation of alerts for tasks and KPI
Monitoring and analyzing the efficiency of the team's work, processing requests and tasks
Imredi Platform
Результаты
Transparent control of the chain of sales and customer service offices for compliance with specified standards, requirements, safety regulations
Monitoring the implementation of the Bank's standards
Teamwork on tasks within the department, the ability to quickly respond and eliminate identified problems
Online control of the elimination of remarks
Automated KPI system for staff management, reasonable management decisions taking into account online indicators and complex analytics
Improving the efficiency of staff
Imredi implementation effect
+15%
Quality
of service
of service
+12%
Operational efficiency
+30%
Staff
motivation
motivation
+25%
Management transparency
Reducing
losses
losses
-09%
+17%
Reaction
rate
rate
Improve the efficiency of business processes Please send a request and requisites to contact you. |